"No one who is angry or shallow can repeat what they've said. The moment you ask a person to repeat, you have won the battle. You have put them on guard. So don't reply angrily and don't take any offense, just say politely, "Yes, I understand, but could you please repeat it?" With that, you have won."

Previous Quote

My love is as a fever, longing still For that which longer nurseth the disease, Feeding on that which doth preserve the ill, Th' uncertain sickly appetite to please. My reason, the physician to my love, Angry that his prescriptions are not kept, Hath left me, and I desperate now approve Desire is death, which physic did except.

— William Shakespeare