"I'd say that while it's normal to long for an apology, if you really need it, you're not ready to speak to whoever harmed you. Non-apologizers tend to walk on a tightrope of defensiveness above a huge canyon of low self-esteem - they just can't listen to anything that's going to set them off balance. So focus on what you say for your own sake, because you need to hear your own voice telling the truth."

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I try to use social media as a tool for good. Fortunately I can say that social media has treated me pretty well. I've been exempt from a lot of the mean comments. Of course it happens now and then. It's funny because let's say a rude or off-putting comment comes in, rather than ignore it, I'll talk to that person and there are so many times I've gotten apologies, like "I totally understand, I'm with you."

— Yara Shahidi