"You only get one chance to make a good first impression, and yours may be in the hands of the receptionist."

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People want to care about people. People look after each other, given the chance. ... I believe just believing in goodness generates a tiny bit of the stuff, so that being so foolish as to believe in our better natures, if just for a day, we actually contribute to the sum total of generosity in the universe.

— Julie Powell