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— Horace Greeley"Where Labor stands idle ... there is a demonstrated deficiency, not of Capital, but of brains."
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There is something servile in the interpretation of sin as crime which infringes the will of God and calls for legal proceedings on the part of God. Sin is dividedness, a state of deficiency, incompleteness, dissociation, enslavement, hatred, but it is not disobedience and not formal violation of the will of God.
— Nikolai Berdyaev
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
— W. Edwards Deming
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