"You guys just here to blame someone. You never look yourselves in the mirror, eh? You're always good. You never make the mistakes. Your articles are always perfect. In reality, what have you done for this city? If you ask yourself, what have you done besides only criticize? Not much."

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The Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: ... The fundamental thing you have to do is turn off your BlackBerry, close your laptop, end your daydream and pay full attention to the person.

— Daniel Goleman