"Constraints inspire us in how we approach the press, how we approach business relationships, how we do everything."

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Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.

— Fred Reichheld