"Human interactions, stimulated as they are by disequilibrium, never achieve balance. In even the most favorable transaction, one party whether he realizes it or not must always come out the worse."

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Years of research show us that the less control a person feels over an aversive stimuli coming at them, the more likely they are to disengage. Complete loss of control over a sustained period of time can actually lead to depression. It then follows that giving the person a level of control over the situation reduce the stress - and perhaps restore the disengagement.

— John Medina