"Nobody can ever be fully prepared to deal with a new, painful situation. Sometimes I react with patience and sometimes I react by doing something impulsive. But I always learn from such experiences."

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If you want to get power, listen carefully. Don't be impulsive. Don't arrogantly insert your opinion. Express gratitude. Cultivate a culture of respect. Show your respect for other people's efforts. Promote a culture of equality, too, where everybody's opinion matters. Tell stories.

— Dacher Keltner