"You cannot allow any of your people to avoid the brutal facts. If they start living in a dream world, it's going to be bad."

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I sold 'Time Life' books on the telephone. It's probably the only pure skill job I've ever had. When you're on and you're good, you get 'yes' after 'yes'. When you're slightly off, you get rejection after rejection. It was one of the greatest jobs I ever had. It was brutal.

— David Nevins