"People need to understand: Businesses are going to make mistakes. They shouldn't be shot and hung every time. We should apologize for it. We should make up for it. My shareholders paid for it. No customer was hurt, which is critical to me. But I hurt my shareholders, and I wish I hadn't."

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So, rather than becoming multicultural, rather than becoming a person of several languages, rather than becoming confident in your knowledge of the world, you become just the opposite. You end up in college having to apologize for the fact that you no longer speak your native language.

— Richard Rodriguez