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— Jan Carlzon"Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression."
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Things happen in front of you. That's perhaps the most wonderful and mysterious aspect of photography.
— Annie Leibovitz
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We have a lot to learn from [bonobos], because they're a very egalitarian society and they're a very empathetic society. Sexual behavior is not confined to one aspect of their life that they set aside. It permeates their entire life.
— Sue Savage-Rumbaugh
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