"Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission"

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Art arises from loss. I wish this weren't the case. I wish that every time I met a new woman and she rocked my world, I was inspired to write my ass off. But that is not what happens. What happens is we lie around in bed eating chocolate and screwing. Art is what happens when things don't work out, when you're licking your wounds. Art is, to a larger extent than people would like to think, a productive licking of the wounds.

— Steve Almond