"The people with the best sense of what is essential to a community, of what gives and maintains its spirit, are often doing very humble, manual tasks. It is often the poorest person - the one who has a handica[p, is] ill or old - who is the most prophetic. People who carry responsibility must be close to them and know what they think, because it is often they who are free enough to see with the greatest clarity the needs, beauty and pain of the community."