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— Jeff Bezos"I’m a big fan of all-you-can-eat plans, because they’re simpler for customers."
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The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
— Jeff Bezos
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Did you ever see the customers in health - food stores? They are pale, skinny people who look half - dead. In a steak house, you see robust, ruddy people. They're dying, of course, but they look terrific.
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