"If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?"

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I don't yell back at my mother. When I'm angry or scared or upset, I don't yell. I stay quiet. I've seen how she is, how she would get with Kent and with me and with other people, life if someone at the pharmacy got in the wrong line or asked too long a question, or if someone on the bus accidentally bumped her. I've watched her my whole life, the way people react to her. It doesn't actually help you get what you want, yelling and being like that. It only makes people think bad of you.

— Sara Zarr