"The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles."

Previous Quote

The rise of the citizen review site is a sobering development. No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone. All of a sudden, the masses are conversing with one another. If your service or product isn't any good, they'll out you.

— David Pogue