"Consumers are empowered by Yelp and tools like it: before, when they had a bad experience, they didn't have much recourse. They could fume, but often nothing else other than tell their friends."

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That difficult start drove me on to inspire children and let them know that it is never to late to repair a bad experience at school, and once you get your head down and start to read books, you can really achieve.

— Johnny Ball