"I'm not saying you did the wrong thing. I'm not even saying it wasn't something I'd thought of doing, myself. But even if it was the just thing to do, or the fitting thing, it still wasn't the right thing."

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You know what Hans told me last week?" she says as I open the door of my fitting room. "He told me to write down a list of everything I wanted to say about that women-and then tear it up. He said I'd feel a sense of freedom." "Oh right," I say interestedly. "So what happened?" "I wrote it all down," says Laurel. "And then I mailed it to her!

— Sophie Kinsella