"I've always thought that bartenders and hairstylists would be great interrogators because all day long they have to listen to people talk. They could probably make some fugitive spill the beans."

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Usability is not everything. If usability engineers designed a nightclub, it would be clean, quiet, brightly lit, with lots of places to sit down, plenty of bartenders, menus written in 18-point sans-serif, and easy-to-find bathrooms. But nobody would be there. They would all be down the street at Coyote Ugly pouring beer on each other.

— Joel Spolsky