"Arrogance is a way for a person to cover up shame. After years of arrogance, the arrogant person is so out of touch, she truly doesn't know who she is. This is one of the greatest tragedies of shame cover-ups: not only does the person hide from others, she also hides from herself."

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Arrogance is a killer, and wearing ambition on one's sleeve can have the same effect. There is a fine line between arrogance and self-confidence. Legitimate self-confidence is a winner. The true test of self-confidence is the courage to be open - to welcome change and new ideas regardless of their source. Self-confident people aren't afraid to have their views challenged. They relish the intellectual combat that enriches ideas.

— Jack Welch