"I've always taken any sort of audible response as a compliment, and I always understand it is our consumers' right and privilege to say whatever people want at our events. So as long as there's no silence, I'll keep being excited. But that stuff in the arenas is one thing. The comments on the internet - the obnoxious, visceral comments - are baffling to me. I just don't know why that's the way it is."