"All communication is like art. It may fairly be said, therefore, that any social arrangement that remains vitally social, or vitally shared, is educative to those who participate in it. Only when it becomes cast in a mold and runs in a routine way does it lose its educative power."

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Train passengers may be astonished to learn how many working practices still seem rooted in the age of steam. For example, the majority of Sunday services rely on staff working overtime - an antiquated and expensive arrangement given the seven-day society in which we now live.

— Simon Calder