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— John Jantsch"When it comes to lead referral generation, the customer experience is it."
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If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.
— Michael J. Silverstein
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But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.
— Jeff Bezos
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