"Neither tolerance nor intolerance is grounded in science and reason, but they are themselves acts of faith grounded in social custom and the politics of expediency and power."

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Most change initiatives either fail or fall far short of original (perhaps unrealistic) expectations. More often than not, resistance is cultural in nature, the result of what James O'Toole so aptly characterizes as "the ideology of comfort and the tyranny of custom."

— John Daly