"It may be a lot more personally rewarding to focus on the marvelous new equipment, but the focus should be on customers - attracting them, courting them, rewarding them, understanding them and binding them to you."

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As long as being a stranger and surrounded by strangers was seen as a temporary irritant, a smallest departure from the binding rules of conduct by a member of a minority, was taken for a major crime justifying deportation.

— Zygmunt Bauman