"I try to maintain a positive attitude at all times, because clients notice little things like that, and if you're frowning and crying all the time and saying "why? why?", they get worried."

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When a client is driven to the utmost extremity, it is warmth and food and ease from pain he wants. Peace and justice come afterward. Rain symbolizes mercy and sunlight charity, but rain and sunlight are better than mercy and charity. Otherwise they would degrade the things they symbolize.

— Gene Wolfe