"By far the most important factor in the success or failure of any school, far more important than tests or standards or business-model methods of accountability, is simply attracting the best-educated, most exciting young people into urban schools and keeping them there."

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Is there a wrong way to say "I don't know"? Yes. When we declare ignorance, it should be a) honest and b) in the spirit of opening ourselves up to hearing, to learning, to receiving. When we say "I don't know" under these conditions, the words can forge connection, healing, growth. But when we resist or disavow knowledge, when we profess ignorance as a way of donning armor and evading accountability, then we make a mockery of those words, and we rupture connections not only with others but within ourselves, within our souls.

— Leah Hager Cohen