"I think these large bureaucratic institutions are created in some way explicitly to inoculate anyone from actual responsibility, to create a much more diffuse and blameless kind of society."

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The managers of the big brands have a very clear responsibility. It's attracting and keeping talented people in order to sustain and build the trustworthiness of that brand. There is no clearer objective in the economy. Your economic success depends on expanding and building your economies of trustworthiness.

— Robert Reich