"People who hold on to grudges, insist on being right, and try to change other's minds have a difficult time maintaining healthy, happy relationships. Surrendered people easily forgive. They are open to new ideas, and aren't attached to being "right." As a result, people love working and collaborating with them. Others seek them out as mediators and advisers. They are more laid back and relaxed than their rigid counterparts, which makes them highly valued by others."

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The Internet obviously changes things; we've seen that in the music industry above all else. As an author, I'm now having to deal with the fact that it's happening in the publishing industry as well. And publishing is going through a very difficult time. Some view it as positive, some negative, but nobody really knows how to deal with it. If you're an author it looks very challenging because your work can be pirated so easily and there's very little you can do about it.

— Misha Glenny