"Believers are right when they say that to understand a religion properly you need to get under its skin. But to understand it fully, you cannot stay there: you have to take a more objective view, too."

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I am a great believer in the OHIO principle: Only handle it once. When you read an e-mail, decide whether or not to reply to it, and, if you need to reply, do so right then and there. I have found that about 80 percent of all e-mails, whether internal or external, do not require a response.

— Robert Pozen