"One of the most important things in any leader or in any successful approach is to focus on connecting with people and really listening to them. We shouldn't just be saying, oh yes, the people are protesting. We need to ask them why they are protesting and try and figure out if there is something we can do to bring them in and respond to those concerns. That's not populism - that's being thoughtfully open to the fact that our citizens are allowed to have, and are even justified in having, very real concerns and questions for the people responsible for serving them."