"I realized that my skin was always the best when I had only been cleaning it, I hadn't been moisturizing that much and I hadn't been going to a facialist."

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When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as long as it takes. Don't problem solve. Don't redirect. Don't comfort. Yet. Your employee is doing mental house cleaning and interrupting this cleaning is missing the point. They don't want a solution, they want to be heard.

— Rands