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— Katherine Jenkins"From as young as I can remember, I always wanted to be a singer... My mum taught me 'Going Down the Garden to Eat Worms' for a competition when I was about 4."
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Loving behavior contributes to the group at the expense of the individual. Competition contributes to the survival of the individual at the expense of the group. In the garden of life, some people are more like flowers, and other people are more like weeds.
— Marilyn vos Savant
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Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.
— Bill Davidow
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