"If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions."

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I'm writing as I'm reading. I'm constantly already engaged in dialogue with the critics. None of these are my ideas solely. They are my form of entering into a dialogue with ideas that are already out there, and calibrating how much sense these make to me or not. I want to be responsible to the work that has already been done.

— Douglas A. Martin