"Once you reach people on an authentic emotional level, they will reward your faith in them with their belief in you, and they will mobilize to get the job done."

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When someone comes to me seeking help I want to learn everything I can about them. I'm interested in their physical, emotional, interpersonal, social, sexual, economic, and spiritual aspects of their well-being. I want to know about their hopes and dreams as well as their stresses, fears, and challenges.

— Jed Diamond