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Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'
— Peter Drucker
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And so every one of us in the FBI, I don't care if it's a file clerk someplace or an agent there or a computer specialist, understands that our main mission is to protect the public from another September 11, another terrorist attack.
— Robert Mueller
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