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— Lance Secretan"Followers are the customers of the Higher Ground Leader, who strives to meet or exceed the outer and inner needs of followers."
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It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.
— James Sinegal
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Focus is scary—until you realize that it only means turning your back on markets you could never have anyway. Sharp focus on jobs that customers are trying to get done holds the promise of greatly improving the odds of success in new-product development.
— Clayton Christensen
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