"My mother says that when Mrs. Rowley is mean, which is generally the case, it is really because she is just unhappy, and who could blame her with a husband like that . . . She says this is really the only reason people are ever mean--they have something hurting inside of them, a claw of unhappiness scratching at their hearts, and it hurts them so much that sometimes they have to push it right out of their mouths to scratch someone else, just to give themselves a rest, a moment of relief."