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— Leonard L. Berry"Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners."
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What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.
— Anne M. Mulcahy
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Make heroes out of the employees who personify what you want to see in the organization.
— Anita Roddick
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