"What if this were Hell, this absence of sleep, this poet's desert, this pain of living, this dying of not dying, this anguish of shadows, this passion over death and light."

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Born in elevators and supermarkets, Muzak has spread to restaurants, hotels, airplanes, telephone hold services, and waiting rooms. The public-relations experts believe that human beings fear silence - that is, the absence of constantly imposed direction. It is further believed that if we can be relieved of our fears, we will gain enough self-confidence to buy, eat, vote, fly, or simply go on living.

— John Ralston Saul