"She was not good on the phone. She needed the face, the pattern of eyes, nose, trembling mouth... People talking were meant to look at a face, the disastrous cupcake of it, the hide-and-seek of the heart dashing across. With a phone, you said words, but you never watched them go in. You saw them off at the airport but never knew whether there was anyone there to greet them when they got off the plane."