"As a coach, one thing that used to frustrate me was one player would make a bad decision, and that's all you would read about in the papers all over the country. We have so many athletes do so many wonderful things for other people, and you never read about it."

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I think one of the ways you avoid being angry is to avoid being angry at the people in power. They might do crappy things, and piss you off, and make bad decisions, but they shouldn't be hated simply because they're in power. And I thought it was important to humanize them if the book was going to be even-handed to all the different ways you encounter people at work.

— Joshua Ferris