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— Marco Arment"I don't need every customer. I'm primarily in the business of selling a product for money. How much effort do I really want to devote to satisfying people who are unable or extremely unlikely to pay for anything?"
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I was literally calling my customers who were complaining on social media and having a dialog with them, and sending them money.
— Russell Simmons
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The most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.
— Scott D. Anthony
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