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— Margaret Atwood"I think of bad news as a huge bird, with the wings of a crow and the face of my Grade Four school teacher, sparse bun, rancid teeth, wrinkly frown, pursed mouth and all, sailing around the world under cover of darkness pleased to be the bearer of ill tidings, carrying a basket of rotten eggs, and knowing- as the sun comes up- exactly where to drop them. On me, for one."
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But there’s a reason we recognize Hamlet as a masterpiece: it’s that Shakespeare told us the truth, and people so rarely tell us the truth in this rise and fall here [indicates blackboard]. The truth is, we know so little about life, we don’t really know what the good news is and what the bad news is.
— Kurt Vonnegut
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Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.
— Margaret Heffernan
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