"It's been fascinating over the last few years, watching the high and mighty in business and politics fall precipitously-not because their plans didn't work, but because their character flaws undercut those plans. Whether the microphone caught them making racist comments or their greed overcame their common sense, who they were as people made all the difference-more than their résumés, their degrees, or even their past successes. If you fail at the art of being human and staying human, you recklessly court disaster."