"Often, instead of offering empathy, we have a strong urge to give advice or reassurance and to explain our own position or feeling."

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Empathy is a respectful understanding of what others are experiencing. Instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling. Empathy, however, calls upon us to empty our mind and listen to others with our whole being.

— Marshall B. Rosenberg