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— Mary Parker Follett"I wish we could understand the word expert as expressing an attitude of mind which we can all acquire rather than the collecting of information by a special caste. ... Many of us are calling for experts because, acutely conscious of the mess we are in, we want someone to pull us out."
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We acquire the love of people who, being in our proximity, are presumed to know us; and we receive reputation or celebrity, from such as are not personally acquainted with us. Merit secures to us the regard of our honest neighbors, and good fortune that of the public. Esteem is the harvest of a whole life spent in usefulness; but reputation is often bestowed upon a chance action, and depends most on success.
— George Augustus Henry Sala
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many rules could be made for the giving of orders. Don't preach when you give orders. Don't discuss matters already settled unless you have fresh data. Make your direction so specific that there will be no question whether they have been obeyed or not. Find out how to give directions and yet to allow people opportunity for independent thinking, for initiative. And so on and so on. Order-giving requires just as much study and just as much training as any other skill we wish to acquire.
— Mary Parker Follett
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