"I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder)."

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By leaning on companies, by leaning on infrastructure providers, by leaning on researchers, graduate students, post-docs, even undergrads, to look at the challenges having an untrusted internet, where we have to put our communications on wires that are owned by a phone company that we can't trust, that's working in collaboration with a government that we can't trust, in areas around the world, we can restructure that communications fabric in a way that it's encrypted.

— Edward Snowden