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— Michael J. Silverstein"Get out of the office. Roam the frontline. Be observant. Hold your people accountable for creating the new narrative, a new story, in which your customers are the most important "characters". Because, you know, they really are."
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Really, improv is all about creating for what's around you, in the moment, so it fits in a way that you can't see the seams. It's like a great jazz combo. I still do it.
— John Ratzenberger
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If factual information upsets you, then you are creating a world that is not embracing objective truths, and that's not how you advance a democracy.
— Neil deGrasse Tyson
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