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Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
— Richard Branson
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Here's a phrase that apparently the airlines simply made up: near miss. They say that if 2 planes almost collide, it's a near miss. Bullshit, my friend. It's a near hit! A collision is a near miss. [WHAM! CRUNCH!] "Look, they nearly missed!" "Yes, but not quite.
— George Carlin
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